*** 2016 Customer Service Excellence Awards ***

 

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Congratulations to our 2014 - 2015 National Customer Service Excellence Award Winners
 
Click HERE to see more
 
Watch the Channel 7 Gala Awards Night coverage on Home in WA.  Click HERE...
 
 

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"Customer Service is the largest industry on the globe with over 7 billion new, prospective and existing customers!"
 
"People: Customers always remember how you made them feel."
  
"Customers today are time poor.  They want quick, prompt service."
 
"Personal professional emotional connection still matters today as much as yesterday."
 

 

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Upcoming Events.

The Customer Service Council holds multiple events each year. These events are held at 5 star locations and held in high esteem.  

 

 

 

 

 

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What does the Customer Service Council do?

The Customer Service Council’s main aim is to bring like minded individuals and organizations together at high profile events to promote their organization’s customer service operations, ethos, logistics and innovation at work. The Customer Service Council also runs an Annual Award Program which encourages individuals and organisations to achieve and promote customer service excellence, innovation, and best practice. 

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Become a Member.

Members of the Customer Service Council are role models in the community for raising customer service standards, and support the events and awards programs through the annual membership fee. Members receive a range of benifits including eligibility to enter the Annual Awards program, discounted tickets to events and the opportunity to promote their organisation through a network of professionals. 

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Upcoming Events

2016 Contact Centre Week

2016 Enhancing Public Sector Customer Service

   Name: Enhancing Public Sector Customer Service Dates: 13 -14 April 2016 Location: Rydges,...
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POS 409 Week 3 Learning Team Solution Milestone

POS 409 Week 3 Learning Team Solution Milestone

POS 409 Week 3 Learning Team Solution Milestone

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MIS 535 Homework Week 5 Seattle Kansas City MIS 535 Homework Week 5 Boise MIS 535 Homework Week 5 Missouri Burlington MIS 535 Homework Week 5 Honolulu MIS 535 Homework Week 5 Bridgeport MIS 535 Homework Week 5 MIS 535 Homework Week 5 PA Indianapolis MIS 535 Homework Week 5 Richmond Columbus MIS 535 Homework Week 5 Kentucky Memphis MIS 535 Homework Week 5 Wisconsin New Orleans MIS 535 Homework Week 5 MIS 535 Homework Week 5 NE Nashville New Jersey MIS 535 Homework Week 5 MIS 535 Homework Week 5 Cheyenne Alabama MIS 535 Homework Week 5 Newark MIS 535 Homework Week 5 Augusta MIS 535 Homework Week 5 MIS 535 Homework Week 5 Massachusetts MIS 535 Homework Week 5 IL Jackson CA Little Rock MIS 535 Homework Week 5 MIS 535 Homework Week 5 KS Phoenix MIS 535 Homework Week 5 WI Dover MIS 535 Homework Week 5 WI MIS 535 Homework Week 5 CT Hawaii Raleigh MIS 535 Homework Week 5 MIS 535 Homework Week 5 OK MIS 535 Homework Week 5 Minnesota Minneapolis MIS 535 Homework Week 5 Hawaii MIS 535 Homework Week 5 Portland MIS 535 Homework Week 5 Idaho Manchester Boise MIS 535 Homework Week 5 Maryland Hartford MIS 535 Homework Week 5 MIS 535 Homework Week 5 Austin HI MIS 535 Homework Week 5 MIS 535 Homework Week 5 Little Rock Oregon Las Vegas MIS 535 Homework Week 5 Atlanta MIS 535 Homework Week 5 MIS 535 Homework Week 5 Philadelphia NH Bismarck MIS 535 Homework Week 5 Little Rock MIS 535 Homework Week 5

PSY 375 Week 2 Individual Assignment Infancy and Early Childhood Development OPS 571 Week 1 DQ 2 BA 340 WEEK 7 Assignment Management and Unions ASHFORD BUS 311 Week 4 DQ 1 Real, Intellectual, and Personal Property EDU 301 Week 2 Learning Team Assignment Government Mandate Presentation

 

 

OK MIS 535 Homework Week 5 NC MIS 535 Homework Week 5 DE Olympia MIS 535 Homework Week 5 MIS 535 Homework Week 5 Pennsylvania Milwaukee Hartford MIS 535 Homework Week 5 Wilmington MIS 535 Homework Week 5 MIS 535 Homework Week 5 Iowa Billings MIS 535 Homework Week 5 Delaware MIS 535 Homework Week 5 Salt Lake City Honolulu MIS 535 Homework Week 5 MIS 535 Homework Week 5 Salem MIS 535 Homework Week 5 Nashville MIS 535 Homework Week 5 Montgomery Portland MIS 535 Homework Week 5 Providence MIS 535 Homework Week 5 MIS 535 Homework Week 5 Newark MIS 535 Homework Week 5 MN Annapolis MIS 535 Homework Week 5 Colorado Charlotte Montana Cheyenne MIS 535 Homework Week 5 MIS 535 Homework Week 5 Lincoln New Jersey MIS 535 Homework Week 5 New Hampshire Montpelier MIS 535 Homework Week 5 NE MIS 535 Homework Week 5 VT MIS 535 Homework Week 5 MIS 535 Homework Week 5 OH Salt Lake City ]

 

 

ASHFORD EDU 645 Week 4 DQ 2 Marking BSHS 311 Week 5 Paper on Personal Model of Helping ACC 491 Week 3 Learning Team Assignment Assignments From the Text ISCOM 352 Week 2 Individual Assignment Integrated Supply Chain Report ASHFORD BUS405 Week 4 Assignment Performance Metrics Chapter 13 Problem 22 ECE 430 Week 4 DQ 2 BIS 320 Week 3 Weekly Reflection REL 134 Week 1 Individual Assignment Elements of Religious Traditions Paper ASHFORD ACC 306 ENTIRE COURSE Intermediate Accounting II CJA 204 Week 3 Learning Team Assignment Police and Law Enforcement Q&A Response CMGT 410 (Week 2) Supporting Activity 2 * CJA 491 Week 1 Individual Assignment History of the U.S. Criminal Courts System Paper QRB 501 Week 2 Everything included MGT 230 Week 2 Dq 1 ACC 557 Week 5 LTA Internal Policies FIN 571 Week 2 Learning Team Assignment Program Trading Paper BUS303 BUSN-278 Budgeting and Forecasting Course Project CIS115 Week 5 Lab Fireworks Stand Checkout PSY 301 Week 5 DQ2 PSY 104 Week 4 DQ2 ASHFORD BUS 307 Week 5 DQ 1 ERP Solutions HCS 310 Week 2 Individual Assignment Health Care System Evolution Paper APOL 104 Quiz 6 LDR 531 (Week 4) Learning Team Assignment / Addressing Challenges of Groups and Teams * BUS 401 BUS401 Week 3 DQ1 ISCOM 424 Week 5 Individual Assignment Globalization and Competition Training Document ACC 205 Week 1 Exercise 3 Balance sheet preparation ASHFORD ACC 206 Week 1 DQ 1 Cash Flows Information HCA 270 Week 5 DQ2 EDU 301 Week 4 Individual Assignment Observation and Interview Worksheet BUS 310 Entire Course EED 415 Week 4 Learning Team NCTM Standards Multimedia – Geometry EDU 695 Week 2 Assignment Instructional Problem Research Question ACC 548 Full Course Not-For-Profit and Government Accounting OI 361 OI361 Week 5 Individual Assignment Organizational Transformation Q&A ASHFORD BUS 620 Week 2 DQ 2 Customer Needs ACC 423 Final Exam ECE203 ENTIRE COURSE Introduction to Curriculum & Instruction for the Early Childhood Classroom MMPBL 520 Week 4 DQ 1

 

 

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Events

Vision

Raising the Standard

To raise the standards of Customer Service to ensure satisfaction is increased.

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Mission

Engaging with Businesses

To engage with businesses from across all sectors using the Customer Service Council as a vehicle of communication and a nucleus for people to meet and learn from each other at high profile events. "Knowledge is Power" so let's start sharing.

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Aims

Sharing Best Practice

The Customer Service Council’s main aim is to bring like minded individuals and organizations together at high profile events to promote their organisation’s customer service operations, ethos, logistics and innovation at work. To share what works so we can travel on the journey of raising the customer service standards together. Also, to share, promote and recognize best practice and leadership excellence in customer service through our annual awards program. Embracing professionals from across organizations of all sizes and scopes, as well as individual champions lighting the way.

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Members

Raising the standard

Customer Service Council.

Members of the Customer Service Council are role models in the community for raising customer service standards, and support the events and awards programs through the annual membership fee

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Benefits

Promoting your organisation

Some benefits of becoming a member include: 

A Customer Service Council Membership Certificate, Eligibility to enter the Annual Awards program, Discounted tickets to events and awards dinner, Updates and publications, Invitations and Voting rights, the opportunity to promote your organization and business through a trusted network of reputable professionals.

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Sign Up

12 Monthly Membership

Become a member today.

To become a Certified member of the Customer Service Council Inc. please call 1800 808 384.

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Award Categories

Large Enterprise   

1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence
 
 
Medium Enterprise   
 
1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence
 
 
Small Enterprise 

1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence
 
 
Customer Service Champion (Individual) 

1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence

 

Find Your Customer Service Needs...

 

 
Matchboard is a free online tool which enables you to quickly source suppliers for your sales and service operations.   From contact centre outsourcers and technology vendors to consulting, training, data and social media companies.  Simply enter your needs via our short targeted questionnaires, and wait for matched suppliers to contact you.  Matchboard – the smart way to source for your customer service operations!

 

 

Case Studies

We're asking our members and friends to tell us what makes great customer service. If you'd like to contribute, please get in touch via our Contact page