*** 2016 Customer Service Excellence Awards ***

 

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Congratulations to our 2014 - 2015 National Customer Service Excellence Award Winners
 
Click HERE to see more
 
Watch the Channel 7 Gala Awards Night coverage on Home in WA.  Click HERE...
 
 

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"Customer Service is the largest industry on the globe with over 7 billion new, prospective and existing customers!"
 
"People: Customers always remember how you made them feel."
  
"Customers today are time poor.  They want quick, prompt service."
 
"Personal professional emotional connection still matters today as much as yesterday."
 

 

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Upcoming Events.

The Customer Service Council holds multiple events each year. These events are held at 5 star locations and held in high esteem.  

 

 

 

 

 

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What does the Customer Service Council do?

The Customer Service Council’s main aim is to bring like minded individuals and organizations together at high profile events to promote their organization’s customer service operations, ethos, logistics and innovation at work. The Customer Service Council also runs an Annual Award Program which encourages individuals and organisations to achieve and promote customer service excellence, innovation, and best practice. 

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Become a Member.

Members of the Customer Service Council are role models in the community for raising customer service standards, and support the events and awards programs through the annual membership fee. Members receive a range of benifits including eligibility to enter the Annual Awards program, discounted tickets to events and the opportunity to promote their organisation through a network of professionals. 

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Upcoming Events

2016 Contact Centre Week

2016 Enhancing Public Sector Customer Service

   Name: Enhancing Public Sector Customer Service Dates: 13 -14 April 2016 Location: Rydges,...
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HCS 433 Week 2 Health Promotion Project Outline DBM 381 Week 1 Individual Database Paper ASHFORD HCA 311 Week 1 DQ 2 Government Revenue ACC 492 Week 5 Individual Assignment Assignments From the Text ASHFORD ANT 101 Week 3 Rough Draft of Final Cultural Research Paper BUS235 Week 4 DQ 1 Price and Ethics ASHFORD MGT 380 Complete Course Scored 100% ASHFORD BUS 620 Week 3 DQ 2 Marketing Segmentation MGT 498 Week 5 Assignment Strategic Plan Paper and Presentation PSY 320 Week 4 Learning Team Assignment Company Motivational Profile Draft SOC/100 Introduction to Sociology / Entire Course / Phoenix University HCA 417 APOL 104 Discussion Board 1 ACC 349 week 4 Managerial Analysis BYP 6-2 CS405 Discussion Module 4 (Software Engineering (Grantham University) ASHFORD HIS 103 Week 2 Assignment Greco-Roman Influence Ashford BUS 402 Week 4 DQ 2 Multi-business Corporations ASHFORD HHS 440 Week 3 DQ 1 Technology and Public Health PSY 390 Week 1 Individual Assignment Learning and Cognition Paper FIN HC571 Week 4 Learning Team Assignment Grant Clinic, Inc. Equipment Purchase and Capital Budget CMIS 212 Week 6 Quiz CMGT 430 Week 5 Riordan Manufacturing Enterprise Security Plan CS340 Module 3 Assignment (Operating Systems (Grantham University) DBM 381 Week 3 Learning Team Patient Record System Database and Relationships ENGL 230 Week 6 Interviewing Activity 1 Assignment ASHFORD SRM 320 Week 2 DQ 1 Developing Guidelines APOL 104 QUIZ 2 ANSWERS POL 215 Week 4 ACC 492 Week 1 Individual Assignment Assignments From the Text HCA 415 HCA415 Week 4 DQ 1 Individual Rights versus Societal Rights ASHFORD *NEW* ASHFORD ENG 121 Entire Course (English Composition I) FI515 Week 4 Homework Assignment CS405 Module 8 Assignment (Software Engineering (Grantham University) HCA 459 HCA459 Week 5 DQ 2 Human Resources Challenges ASHFORD *NEW* QNT 351 QNT351 Full Course (All Assignments, DQ’s, Final Exam) Quantitative Analysis for Business Version 2 SCI 220 Week 3 Individual Assignment Micronutrient and Fast Food Presentation POS 420 Week 2 Individual File Processing Commands Worksheet BSOP 588 Week 7 DQ 1 Statistical Process Control PSY 104 Week 3 Assignment Final Paper Outline and Annotated Bibliography COM 323 Week 1 DQ 2 Trends in Persuasion Research

 

 

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Events

Vision

Raising the Standard

To raise the standards of Customer Service to ensure satisfaction is increased.

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Mission

Engaging with Businesses

To engage with businesses from across all sectors using the Customer Service Council as a vehicle of communication and a nucleus for people to meet and learn from each other at high profile events. "Knowledge is Power" so let's start sharing.

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Aims

Sharing Best Practice

The Customer Service Council’s main aim is to bring like minded individuals and organizations together at high profile events to promote their organisation’s customer service operations, ethos, logistics and innovation at work. To share what works so we can travel on the journey of raising the customer service standards together. Also, to share, promote and recognize best practice and leadership excellence in customer service through our annual awards program. Embracing professionals from across organizations of all sizes and scopes, as well as individual champions lighting the way.

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Members

Raising the standard

Customer Service Council.

Members of the Customer Service Council are role models in the community for raising customer service standards, and support the events and awards programs through the annual membership fee

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Benefits

Promoting your organisation

Some benefits of becoming a member include: 

A Customer Service Council Membership Certificate, Eligibility to enter the Annual Awards program, Discounted tickets to events and awards dinner, Updates and publications, Invitations and Voting rights, the opportunity to promote your organization and business through a trusted network of reputable professionals.

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Sign Up

12 Monthly Membership

Become a member today.

To become a Certified member of the Customer Service Council Inc. please call 1800 808 384.

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Award Categories

Large Enterprise   

1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence
 
 
Medium Enterprise   
 
1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence
 
 
Small Enterprise 

1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence
 
 
Customer Service Champion (Individual) 

1.       GOLD MEDAL -  Customer Service Excellence 
2.       SILVER MEDAL - Outstanding Customer Service Excellence 
3.       BRONZE MEDAL – Outstanding Customer Service Excellence

 

Find Your Customer Service Needs...

 

 
Matchboard is a free online tool which enables you to quickly source suppliers for your sales and service operations.   From contact centre outsourcers and technology vendors to consulting, training, data and social media companies.  Simply enter your needs via our short targeted questionnaires, and wait for matched suppliers to contact you.  Matchboard – the smart way to source for your customer service operations!

 

 

Case Studies

We're asking our members and friends to tell us what makes great customer service. If you'd like to contribute, please get in touch via our Contact page