2013 CSC Awards

The Customer Service Council runs an Annual Award Program which encourages individuals and organisations to achieve and promote customer service excellence, innovation, and best practice. 

“Best Practice" covers the key elements of customer satisfaction around response times, quality and depth of service including product, people and process, along with staff satisfaction, innovation, communication, technology, customer access, reporting and other key areas. The assessments are carried out during June, July and August followed by the Gala Awards Event "Raising the Standards" on the 21st September 2013.  

How to enter

The process includes 

1. You must be a member of the Customer Service Council.  Details and applications available here.
2. Complete and return the Awards Nomination Form - available in March 2013.
3. Complete and return the written submission, addressing the awards criteria (available on application).
4. Stage 2 will entail a “mystery shopper” telephone or face to face assessment and a website review.   
5. Success at Stages 1 & 2 progresses you to Stage 3: a presentation against the claims made in your written submission to the CSC Judging Panel in a face to face meeting.  
6. The Gala Awards Night for participating entrants, finalists and CSC members: a night for recognising organisations, teams and individuals demonstrating and leading in Outstanding Customer Service Excellence. 
7. Finalists receive a Certificate, a Medal, a place in the CSC “Hall of Fame” and will be highlighted on our website.

Submissions close Friday 21st June 2013

Categories

Entry Fees

Individual - Individual ($100.00 Entry Fee) 

Small –  Under 50 staff  ($300.00 Entry Fee) 

Medium –  50-100 staff  ($500.00 Entry Fee) 

Large – 100 plus staff  ($800.00 Entry Fee) 

Entries close Friday 21st June 2013 

More Information

To get more details on the 2013 Customer Service Council Awards, please complete the form below.

Congratulations to all the winners of the 2012 National CSC Customer Service Excellence Awards.  This is deserved recognition of exceptional efforts in "Raising the Standards" to provide outstanding customer service excellence.

Winners were announced at a gala awards evening held at the Crown Perth on Saturday 15 September 2012 in front of an audience of special guests, sponsors, Board members, medal contenders and esteemed officiators such as the Right Honourable Lord Mayor Lisa M Scaffidi.

The 2012 winners for Outstanding Customer Service Excellence are :

Small Enterprise or Division of Business - < 50 FTE

Gold Medal: Edith Cowan University Contact Centre

Silver Medal: Loans.com.au

Bronze Medal: Landgate – Perth Office

Gold Medal: Western Power Customer Service Centre

Silver Medal: Teletech - Aussie Homeloans  and St Andrews Australia Customer Service Centre

Bronze Medal: Multi Direct Charity Fundraising Contact Centres

Large Enterprise or Division of Business - > 100 FTE

Gold Medal: Telstra | Connect@717 – Melbourne Contact Centre

Silver Medal: iiNet 

Bronze Medal: Computershare Communication Services - Client Services

Photo's from the CSC Customer Service Excellence Awards Gala are available for viewing at :

http://www.fahmphotography.com/csca1.htm 

Past Winners