The Customer Service Council runs an Annual Award Program which encourages individuals and organisations to achieve and promote customer service excellence, innovation, and best practice.
“Best Practice" covers the key elements of customer satisfaction around response times, quality and depth of service including product, people and process, along with staff satisfaction, innovation, communication, technology, customer access, reporting and other key areas. The assessments are carried out during June, July and August followed by the Gala Awards Event "Raising the Standards" on the 21st September 2013.
How to enter
The process includes
Submissions close Friday 21st June 2013
Individual - Individual ($100.00 Entry Fee)
Small – Under 50 staff ($300.00 Entry Fee)
Medium – 50-100 staff ($500.00 Entry Fee)
Large – 100 plus staff ($800.00 Entry Fee)
Entries close Friday 21st June 2013
To get more details on the 2013 Customer Service Council Awards, please complete the form below.
Congratulations to all the winners of the 2012 National CSC Customer Service Excellence Awards. This is deserved recognition of exceptional efforts in "Raising the Standards" to provide outstanding customer service excellence.
Winners were announced at a gala awards evening held at the Crown Perth on Saturday 15 September 2012 in front of an audience of special guests, sponsors, Board members, medal contenders and esteemed officiators such as the Right Honourable Lord Mayor Lisa M Scaffidi.
The 2012 winners for Outstanding Customer Service Excellence are :
Small Enterprise or Division of Business - < 50 FTE
Gold Medal: Edith Cowan University Contact Centre
Silver Medal: Loans.com.au
Bronze Medal: Landgate – Perth Office
Gold Medal: Western Power Customer Service Centre
Silver Medal: Teletech - Aussie Homeloans and St Andrews Australia Customer Service Centre
Bronze Medal: Multi Direct Charity Fundraising Contact Centres
Large Enterprise or Division of Business - > 100 FTE
Gold Medal: Telstra | Connect@717 – Melbourne Contact Centre
Silver Medal: iiNet
Bronze Medal: Computershare Communication Services - Client Services
Photo's from the CSC Customer Service Excellence Awards Gala are available for viewing at :